In this webinar, Sarah Morton (Co-Director, Matter of Focus) chats to Stephen Finlayson, (Head of Innovation and Improvement, Penumbra Mental Health) about how Penumbra has implemented and embedded a meaningful and practical approach to monitoring and assessing quality across their services for people, using our software OutNav.
About Penumbra Mental Health and their innovative approach to quality assurance
Penumbra Mental Health is a pioneering charity providing dedicated services for people experiencing mild to serious and enduring mental ill health. We have been working together for the last five years, supporting them to embed outcomes and impact, and to operationalise outcome tracking across strategy, programmes and services.
More recently, Penumbra Mental Health has come up with an innovative way of working in OutNav to make quality assurance more meaningful and practical for the 75 services they provide across Scotland.
Several benefits of working in OutNav are highlighted:
- OutNav is simpler and more intuitive to use than Excel or other documents.
- Each local service can upload and share relevant documents within the tool.
- More managers now regularly log their progress on the quality assurance framework (up from 60% to 80% of services).
- They get a quick overview of the progress of all the local services in the framework – they can see who is or isn’t progressing and identify any common sticking points or successes.
- Any changes to the framework are automatically updated on all the local projects.
- Inspections from the regulator are more streamlined and successful.
About this webinar
Sarah Morton (Co-Director, Matter of Focus) and Stephen Finlayson, (Head of Innovation and Improvement), Penumbra Mental Health chat about how this approach has been implemented in Penumbra and what learning there is for other organisations seeking to embed quality improvement and assurance.
In this webinar, you will:
- Gain insights into how to operationalise a quality assurance framework across services.
- Discover how software OutNav can bring QA to life for managers and service providers.
- Hear an example of quality assurance in practice.
Please join us if you are interested in:
- Getting better information through your quality assurance framework.
- Ensuring that your quality assurance data is up to date and ready for inspection.
- Bringing quality assurance to life and making it more practical and meaningful for managers and service providers.