Do you need to assure the quality of your services – either by reporting to your own framework or to one required by funders or regulators?
We are currently exploring how OutNav can help organisations. So far our learning suggests that OutNav can:
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Ensure all of the information for QA is recorded well.
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Enable the central coordination of quality processes across dispersed services.
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Provide opportunities for learning.
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Impress inspectors with an organised and efficient system.
Case study: Making quality assurance meaningful and manageable
Penumbra Mental Health is a large pioneering charity supporting just under 18,000 people across 75 wide-ranging services.
They have built their quality assurance framework within OutNav (developing their existing use of the software to manage their impact assessment). Each of Penumbra’s services has their own copy of the framework in Outnav, which has has five dimensions that they report against: Recovery, Innovation, People, Improvement, and Leadership.
In a recent webinar, Stephen Finlayson, Head of Improvement and Innovation at Penumbra, spoke about developing their quality assurance framework in OutNav and the benefits this has brought them, particularly over a period of significant growth, including:
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Building a stronger culture of self-assessment and continuous improvement.
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Progressing from quality assuring six services a year, to having a live system with all 75 services updated every six months with live data available to managers at appropriate levels.
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Being ready for drop-in inspections, with live reports enabling quick access to evidence.
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Impressing the Care Inspectorate with the visibility and quality of data.