We are fortunate to work with a range of inspiring and pioneering people and organisations that put the outcomes and impacts that matter at the heart of what they do.

Here are just some of our current and completed projects of work.

Age Scotland

We worked with Age Scotland to support the evaluation of their pioneering work with people with dementia. This includes evaluation of the About Dementia programme, that is working with people living with dementia and unpaid carers to influence policy and practice, and the Dementia Training Programme.

Read more about our work with Age Scotland Dementia Training Project.

Al-Bayan Bilingual School

Al-Bayan Bilingual School (BBS) in Kuwait provides a robust bilingual education to students from Kindergarten to Grade 12, in both English and Arabic curricula.

Matter of Focus is supporting Al-Bayan Bilingual School to understand the effectiveness of their continuous professional development programmes in the school, and how they contribute to good outcomes for staff and ultimately students.

The ALLIANCE

The Health and Social Care Alliance Scotland (the ALLIANCE) is the national third sector intermediary for health and social care. With a growing membership of over 3,500, the ALLIANCE deliver diverse and complex programmes of activity with people and organisations, to improve the wellbeing of people and communities across Scotland and towards a vision where everyone has a strong voice and enjoys their right to live well with dignity and respect.

Matter of Focus is supporting the ALLIANCE to take an organisation-wide and programme-level approach to impact measurement and evaluation across these diverse work streams aligned to their strategic plan, with a focus on capacity building and learning.

Applied Research Collaboration North West Coast

Applied Research Collaboration North West Coast is a research collaborative to improve outcomes for patients and the public through collaboration, working by bringing together academics, health and social care providers, members of the public, universities and local authorities. We are supporting them to articulate and track the impact of this work.

CanChild – McMaster University

CanChild is an academic network based within the School of Rehabilitation Science at McMaster University in Ontario, Canada.

CanChild focus their research efforts on children and youth with disabilities and their families, and they strive to innovate and share knowledge and research in an accessible way for families and service providers.

We are working with the CanChild Knowledge Translation (KT) group in four areas of their work to help researchers and project teams to understand, evidence and showcase the impact of their work.

The Canmore Trust

The Canmore Trust work to create safe spaces for people affected by suicide through individual peer led support, training and awareness raising work, research and cross-sector working.

Matter of Focus are delighted to be supporting the Trust to develop an outcome map and evaluation framework that reflects both on their development in their early years as an organisation and will help them to plan ahead as they continue to grow.

Centre of Human Rights Law – University of Strathclyde

In 2022 we were asked to provide facilitation of two workshops with civil society organisations and local authorities respectively to explore the context around the implementation of new human rights instruments and to develop draft theories of change, as a way of recording and structuring early thinking around the new legal framework and how it might be translated into lived realities. The workshops brought together duty-bearers, rights-holders (via civil society representation) and academics to share knowledge and expertise. The draft outcome map created through the workshops was shared with stakeholders for further discussion via a live OutNav report.

Cerebral Palsy Sport

We are supporting Cerebral Palsy Sport to understand and evaluate their new North East Regional Hub, which will bring together professionals across different sectors in local communities to build capacity and share learning about making sport more accessible for people with Cerebral Palsy. This innovative new development will be scaled across regions so embedding a robust outcome focussed model will enable them to share key learning about what works and guide their next steps as an organisation.

Children 1st

Children 1st works to keep children safe, loved and well and together with their families. We worked together to create a strategic outcome map that showed how their work makes a difference to children and families. They used this to help design their internal data systems so that they can easily report on outcomes.

Clackmannanshire and Stirling Health and Social Care Partnership

Clackmannanshire and Stirling Health and Social Care Partnership used OutNav to evaluate the implementation of Neighbourhood Care in Stirling. The team started working with Matter of Focus to map their outcomes in 2018 and continued to report on their outcomes with OutNav.

Coalition of Care and Support Providers in Scotland (CCPS)

We have been commissioned to conduct a high-level thematic review of how CCPS member organisations (not-for-profit social care providers) currently measure and describe their organisational impact at a strategic level. This review is set within a fast-changing policy context and will consider how the experiences of not-for-profit social care could inform proposed development of a national approach to improvement. The result of the work will be a publishable CCPS report.

Creating Hope Together – Suicide Prevention Scotland, Public Health Scotland/COSLA (The Convention of Scottish Local Authorities)

Creating Hope Together, Scotland’s suicide prevention strategy driven by Suicide Prevention Scotland, seeks to reduce the number of suicide deaths in Scotland, whilst tackling the inequalities which contribute to suicide. We’ve been working with the Suicide Prevention Scotland team to develop pathways to impact, drawing on their knowledge and understanding of how change happens, and a framework for effective yet proportionate evaluation of this wide ranging and complex programme of work.

The team’s strategic outcome leads and delivery/implementation leads are now using OutNav to capture evidence of progress towards the intended outcomes of the strategy. It will also support monitoring and measuring progress over the three years of the action plan and hopefully beyond.

Data Driven Innovation (frailty data systems analysis)

We worked with the Data Driven Innovation Health and Social Care Hub at the University of Edinburgh to undertake a data systems analysis and review of current pathways related to the concept of ‘frailty’ in each of the six Health and Social Care Partnerships in the Edinburgh and South East Scotland (ESES) region.

The identification and management of ‘frailty’ has been identified as an initial regional priority by the Health and Social Care element of the DDI Programme (HSC DDI) and its partners. We engaged a variety of stakeholders from across the region to explore practitioner perspectives, opportunities and barriers for frailty data.

Developing Evidence Enriched Practice (DEEP) Programme – Swansea University

The DEEP programme is based in Swansea University. By building bridges between policy, research, practice and people, DEEP applies diverse research in policy and practice development to organisations and systems in social work and social care.

We worked with DEEP to help build an outcome focused framework that they can use to evaluate their progress towards intended outcomes for people providing and using social care services in Wales.

Read more about this work.

Digital Health and Care Innovation Centre (DHI)

We supported Digital Health and Care Innovation Centre (DHI) to take an embedded, outcome focused approach to evaluate three aspects of their work:

  • Moray Rural Centre of Excellence for Digital Health and Care
  • Digital Mental Health Innovation Cluster
  • Decision Support Programme

Dyslexia Scotland

East Anglian Compassionate Communities Project

We worked with the University of East Anglia to support their involvement with the Compassionate Communities Project. They use OutNav to track the impact of this community project to open up conversations about end of life.

East Ayrshire Health and Social Care Partnership – Self Directed Support

East Ayrshire has long been recognised as pioneering in their work to implement the self directed support policy agenda.

Following our work with East Ayrshire Health and Social Care Partnership (HSCP)’s Thinking Differently team, we are working on a project to support them to address data and practice gaps, particularly around recording outcomes. This is part of their need to refresh their approach, in light of many contextual challenges.

The project is being delivered in partnership with Dr Emma Miller, an associate researcher at the University of Strathclyde, co-author of Talking Points with Matter of Focus Co-Director, Ailsa Cook, and an independent consultant specialising in supporting health and care organisations implement personal outcome approaches and SDS, linking practice and strategy.

Matter of Focus is leading on outcome mapping and OutNav. Emma Miller is supporting a cycle of practice improvement to address data and practice gaps, particularly around recording outcomes.

East Ayrshire Health and Social Care Partnership – Thinking Differently Team

We worked with East Ayrshire Health and Social Care Partnership Thinking Differently team to track the progress of their work using OutNav. The Thinking Differently team supports overall improvement of practice, systems and processes for the health and social care partnership. In particular, they have pioneered the use of a Peer Mentor approach. In 2022 we held an Evaluation Stories webinar with the Thinking Differently Team, which is available to watch here.

East Lothian Health and Social Care Partnership

We are working with East Lothian HSCP to build expertise and capability in OutNav with a view to the longer term roll-out of the system. Following an outcome mapping process at HSCP strategic level, it was agreed that designated teams within the Partnership test and further develop three maps at a project level. The areas identified for tailored mapping development were:

  • Implementing and scaling innovation and change
  • Participation and engagement for improvement
  • Supporting people towards personal outcomes

East Renfrewshire Health and Social Care Partnership – Peer Support in Mental Health and Addictions

We worked with East Renfrewshire Health and Social Care Partnership as they implemented peer support approaches within their mental health and addictions service. We worked alongside the partnership and intensively in 2020, supporting the services to continually learn from the peer support test of change and to embed learning more widely.
More information about this work can be found here.

Edinburgh and Lothians Health Foundation – Green Health Prescribing

We worked with the Edinburgh & Lothians Health Foundation to develop an outcome map and build a framework to capture the learning from their Green Health Prescribing project. You can read about this project in their Green Health Prescribing Report.

Edinburgh Community Health Forum

We worked with Edinburgh Community Health Forum to develop a robust and sustainable monitoring framework that enables them to learn, improve the tell the story of the difference the work of the forum makes. They are now using OutNav to continually track their progress.

We also rolled out the approach with several of their member organisations to develop a collective approach to evidencing the contribution of community health organisations to reducing health inequalities in Edinburgh. Read more about our work with ECHF.

Edinburgh Health and Social Care Partnership – Unpaid Carers

Edinburgh HSCP is taking an innovative approach to outcomes focused commissioning for organisations delivering support to unpaid carers in Edinburgh.

Long-term contracts agreed with organisations are led by what matters to carers, as set out in the Carers Strategy.

We are supporting the HSCP and funded organisations to track their progress towards these outcomes using a shared evaluation framework that will integrate their agreed KPIs along with diverse and rich data about the difference they make and what they are learning from their work with unpaid carers. Catch up with our Evaluation Stories webinar with the unpaid carers team.

Edinburgh Long Term Conditions Service

Edinburgh Long Term Conditions Service provides support to people living at home with a long term condition. We worked with them to map how their service contributes to improving outcomes for people. Three of the teams are using OutNav to learn, improve and monitor progress.

Engender

Engender is Scotland’s feminist policy and advocacy organisation. We are working with them to map and develop a strategic overview of how their diverse projects and activity streams influence policy and make a difference to the realisation of women’s rights.

Fife Voluntary Action

Fife Voluntary Action is the Third Sector Interface for Fife. Matter of Focus was the evaluation partner for a new project called ‘From Struggle to Strength’ which supports people with lived experience of poverty or trauma because of poor mental health and/or unemployment to grow the voice of experience in both shaping and delivering services in Fife.

The work was developed through supported volunteering in co-design of policy and services as well as increasing capacity for mental health peer support across Fife. Our four phase evaluation was completed over two years (2022-23). The report is available on our website.

Froebelian Futures

Froebelian Futures was a three-year programme funded by The Froebel Trust, which ran until 2024 with the aim to strengthen and deepen child and community-centred early years practice across Scotland, based on the foundational principles of Friedrich Froebel.

We worked with Froebelian Futures project partners the University of Edinburgh and the Cowgate Under 5s (Scotland’s national Froebel hub) to craft their theory of change and capture the impacts of the programme on practitioners, practices and ultimately the experience of children and families.

Future Pathways

Future Pathways offers help and support to people who were abused or neglected as children while they were living in care in Scotland.

We have been working with Future Pathways as a learning partner since early 2018. We worked with them to map their contribution to outcomes and use OutNav to track their progress. We also carried out a scoping study, engaging with their registrants and staff to understand how well the service is working, what can be improved as well as the difference they make.

Future Pathways continue to work with us and use OutNav to underpin their embedded evaluation processes. More about this work is covered in our Evaluation Stories webinar – A new approach to trauma-informed working.

See also Future Pathways’ latest impact report, produced in collaboration with us.

Glasgow School of Art

Glasgow School of Art seeks to embed a research impact mindset across their organisation. We’ve provided research impact literacy training for research and support staff to help them think about how to understand and track impact and to equip them to continue this work. Additionally, we’re supporting people with promising impactful projects to plan for and track impact, using our software OutNav.

Global Kids Online – London School of Economics and UNICEF Office of Research Innocenti

We conducted an impact study of the Global Kids Online research programme for the London School of Economics and UNICEF Office of Research – Innocenti. Assisted by Alexandra Ipince from UNICEF Innocenti, we collated existing evidence and feedback and interviewed key stakeholders to capture information on the impacts of the project over the last three years.

We have written a case study about this work.

Global Partnership to End Violence Against Children

The University of Edinburgh and the Global Partnership to End Violence Against Children commissioned Matter of Focus to work with the pathfinder city of Valenzuela in the Philippines to set up a monitoring, evaluating and learning infrastructure as they embarked on their journey as the first city in the world to take a pledge to end violence against children.

We have written a case study about this work.

The Health Foundation – Q Exchange

Q, led by the Health Foundation, is a community of thousands of people across the UK and Ireland, collaborating to improve the safety and quality of health and care. Q Exchange is the dedicated funding programme that activates ideas, with this year’s funded projects responding to the call for ‘How can improvement be used to reduce delays accessing health and care services?’ We are working with grant holders to provide capacity building and upskilling around evaluation.

Health Technology Wales

We worked with Health Technology Wales to help them map and track their strategic, national approach to the identification, appraisal and adoption of new health technologies into health and care settings across NHS Wales. They are using OutNav to help understand how their recommendations are put into practice to improve patient outcomes. We have written a case study about this work.

ImROC

Implementing Recovery through Organisational Change (ImROC) is a global mental health development organisation. We led an external evaluation of their Peer Support Training Programme. The evaluation took place over four phases over one year from October 2022. Together, we developed an agreed theory of change for the how the training supports trainees to thrive and a data plan, which included gathering new data through interviews and surveys and also analysis of data collected routinely during training. The evaluation report and an accompanying webinar is available here on our website.

Includem

Includem is a youth support charity that works with young people to help them transform their lives.

To strengthen their understanding of how their work contributes to improving outcomes for young people, we worked with Includem to map their activities to outcomes. We then worked on a data audit to streamline how they get feedback on progress, so that they can continually learn and improve as well as tell a robust story of the difference they make.

Innovative Healthcare Delivery Programme (IHDP)

IHDP seeks to fundamentally change the way data and analytics are used to drive improvement in health outcomes, by fostering new relationships between the NHS, industry, academia, and the third sector. They are using OutNav to set out and track progress of their key programmes.

The International and Canadian Child Rights Partnership (ICCRP)

The International and Canadian Child Rights Partnership (ICCRP) is a global multisectoral partnership of researchers and practitioners from international and national universities, governments, NGOs, human rights institutions, and young people with relevant lived experience, addressing the question of how intergenerational connections affect children’s rights understanding and implementation in Canada and internationally. A primary goal is to share findings internationally to transform policy, practice, and relationships to improve child rights, which will also re-establish Canada’s leading role in promoting children’s agency, participation, and human rights nationally and internationally .

We are working with ICCRP to help them understand and track their impact over five years.

International Justice in Child Contact

We established and conducted an evaluation of the EU Daphne funded Justice and Child Contact Project in partnership with the University of Edinburgh. The project focused on improving children’s rights in the context of domestic abuse in four EU countries. OutNav helped to understand and share learning between these countries about what is working well.

We’ve written a case study about this work.

Know How Centre for Alternative Care for Children

The Know How Centre for Alternative Care for Children is a research hub based at the New Bulgarian university. It promotes and implements evidence-based practices and policies in the field of children’s rights. They received funding from Tanya’s Dream Fund to focus more on advocacy, influencing, and increasing the impact of their research and training focusing on prevention of child-family separation.

Matter of Focus is supporting the Centre to clearly demonstrate the primary ways they achieve impact and enable them to better track that impact and report back to funders and stakeholders.

Know Violence in Childhood Global Learning Initiative

Launched in New Delhi in November 2014, the Know Violence in Childhood Global Learning Initiative was established by multilateral institutions, non-governmental organisations and funding agencies concerned about the global impact of violence in childhood and the lack of investment in effective violence prevention strategies.

We worked with Know Violence on an evaluation of the outcomes they achieved, and to develop a framework for embedding and extending outcomes through the work of the Global Partnership to end Violence Against Children.

Life Changes Advisory Group

We carried out an independent evaluation of the impact of the Life Changes Advisory Group (Young People with Care Experience Programme), co-commissioned by the Trust alongside the young Advisors.

More information including our evaluation report and related webinar is available.

Life Sciences Hub Wales

Life Sciences Hub Wales is an arms-length body of the Welsh Government that exists to help propel inspiring life science innovations into frontline use in health and social care in Wales. They work as a dynamic interface that supports industry, health and social care organisations and academic institutions with the common goal of using new ideas to manage, avert and prevent poor health. They are using OutNav to help them understand the impact and value of the activities they deliver, and to develop organisational objectives and recommendations for their work.

London School of Economics – Atlantic Fellows for Social and Economic Equity Evaluation

The Atlantic Fellows for Social and Economic Equity programme brings change-makers together at the LSE International Inequalities Institute to share knowledge, insights and hope as part of a 20-year mission to support hundreds of thinkers, doers, and change-makers.

Assessing the impact of such a programme is inherently challenging as impact is through indirect influence – it is what the Senior Fellows go on to do with what they have learned and gained from their fellowship where inequalities are tackled, and people’s lives are improved.

As evaluation partner, we are employing our robust approach to understanding impact that acknowledges the complexity of the processes.

London South Bank University

We are working with London South Bank University to deliver a training the trainers course on research impact and associated resources. This will help them embed research impact training into the School of Law and Social Science. We will be supporting 10 promising impact case studies to set out and track their impact in our software OutNav

Making Children’s Rights Real

Since Scotland became the first devolved country in the world to choose to incorporate the UNCRC (United Nations Convention on the Rights of the Child) into law in March 2021, many organisations have been considering and preparing the ground for the changes that this will bring.

To contribute to cohesion and readiness for these changes, we worked with the Observatory of Children’s Human Rights Scotland and Public Health Scotland to develop a Theory of Change for implementation, supported by the Scottish Government. The project involved a range of people invested in this work, including children and young people themselves, to collectively articulate how and why they think change will happen, creating a framework against which we can track progress towards outcomes.

For more about this work, visit the Observatory of Children’s Human Rights Scotland’s website.

Midlothian Health and Social Care Partnership

Since 2020 we have been working closely with Midlothian Health and Social Care Partnership to help them tell the story of the difference they make to the people of Midlothian.

This work has been over two phases, with the first focusing on mapping and evaluating work in relation to strategic commissioning, frailty work and the Number 11 service.

In phase two we are working with new service areas, including unpaid carers and learning disability and autism, to explore their work in a way which is consistent with a strategic level outcome map for the Partnership. Working in this way is highly innovative but challenging, and our shared learning on how best to use OutNav at partnership level has been considerable.

NHS Detect Cancer Early Team

As part of the national Detect Cancer Early Programme the NHS Lothian team is looking at how to reduce inequalities in cancer detection for people with learning disabilities and women from ethnic minority groups. We worked with the NHS Lothian Detect Cancer Early team to track their progress towards these outcomes.

NHS Greater Glasgow and Clyde – Peer Support

We worked with NHS Greater Glasgow and Clyde to help them evaluate the introduction of new Peer Support Workers roles into five Community Mental Health Teams within Glasgow City Health and Social Care Partnership. We used a variety of sources of evidence to explore the role and its impact and supported the collaborative development of a robust outcome map for future self-evaluation.

NHS Lothian House of Care

NHS Lothian House of Care is focused on working across the health and social care system to encourage and enable more person centred and preventative approaches. We worked with them to map the contribution of different people in the system to achieving this. They used OutNav to evaluate the specific work they’re doing with GP practices and across the health and social care system.

NHS Lothian Minority Ethnic Health Inclusion Service

Minority Ethnic Health Inclusion Service (MEHIS) delivers a range of health promotion programmes to minority ethnic communities across the Lothians, enabling greater access to services and supports. MEHIS is delivering specialist and bespoke support to communities to raise awareness and provide information on prevention and treatment for Type 2 Diabetes and Cardiovascular Disease through programmes of training. Matter of Focus is supporting the team to tell a strong story of this work focusing on how they are responding to the complex context of diverse communities and what they are learning about health promotion activities.

NHS 24 – Mind to Mind

We are supporting the evaluation of Mind to Mind, a micro-website collaboration between NHS 24 and Scottish Government and part of the national Digital Mental Health Programme which captures a lot of varied lived experience videos on many different factors that could be adversely affecting someone’s mental health, from sleep issues through to bereavement.

Obesity Action Scotland

Obesity Action Scotland provide clinical leadership and independent advocacy on preventing and reducing overweight and obesity in Scotland. We supported them to create an outcome framework and evaluation tools to track the contribution of their work.

Paths for All

Paths for All are the Scottish charity championing everyday walking for a happier, healthier, greener Scotland. They work with the public, communities, organisations, workplaces and stakeholders across a range of programmes. Their goal is to create systems, opportunities and environments that enable walking and wheeling, and promote positive behaviour change across the whole of Scottish society.

We’re working with Paths for All to enable them to tell a strong organisation-wide story, drawing together data and evidence, and learning, from across their wide-ranging work to understand their impact at a strategic level.

Penumbra

Penumbra is a pioneering mental health charity providing services and support to people across Scotland. They champion the power of lived experience in helping people create meaningful change in their lives.

Our work with Penumbra involves working closely with four impact and evaluation leads, taking a strategic organisational approach to internal evaluation. We developed a core outcome map with input from people in receipt of services and practitioners which is being successfully applied in a range of service types and projects with the Impact and Evaluation Leads being coached and mentored in their approach by Matter of Focus.
We have written a case study about this work.

Public Health Scotland – Parental Employment Project

Single parents are the group at greatest risk of poverty facing significant barriers to accessing fair work. Public Health Scotland can and does make a significant contribution to tackling child poverty in Scotland through its own employment practices and by supporting, informing and influencing wider NHS practices.

In line with the Scottish Government’s commitment to ensuring public services contribute towards reducing inequalities through its Health and Social Care Anchors commitments, Public Health Scotland is developing a Parental Employment Programme in partnership with One Parent Scotland. As evaluation partner for this work, we are helping them to capture and share learning during the implementation phase of the project.

Regenerative Futures Fund – Edinburgh Voluntary Organisations’ Council

We are working with EVOC to develop an outcome map and high level evaluation strategy for the ten-year Regenerative Futures Fund for charities in Edinburgh to work towards ending Poverty and Net zero.

Robert Gordon University

We have supported Robert Gordon University to develop a Research Impact Strategy, train research and support staff, and start to embed more impact culture into their work.

Safe Inclusive Participatory Pedagogy (Global Challenges Research Fund)

We have created an evaluation framework and supporting data collection for this Global Challenges Research Fund project across the Universities of Edinburgh (led by Prof. Kay Tisdall), Cape Town, Rio de Janeirio, Bethlehem, and Swaziland. The project investigates participation for very young children in fragile environments. It will engage relevant stakeholders and share learning.rnrnOur work will help create one or more outcome maps to ensure the project is impactful and that data is collected consistently to demonstrate its contribution to change.

Safe Sport Allies – Thomas More University, Belgium

We are working with Thomas More University on the Safe Sport Allies program. As the learning partner we will help understand the contribution and impact of the program to providing a safe environment for young people in elite youth football.

Being one of the first safe sport interventions worldwide that adopts an evidence-based approach, the Safe Sport Allies program offers a promising avenue for safeguarding education at local level.

St Joseph’s Services

St Joseph’s Services in Midlothian have been providing care and support services for adults with a learning disability for over 95 years. St Joseph’s is committed to supporting people with a learning disability to lead independent, happy and fulfilling lives as active members of their local community.

We are supporting St Joseph’s to embed an outcome focused approach in how they collect data and learning about their work and to ensure they can streamline how they report on the difference they make to the Midlothian Health & Social Care Partnership and other stakeholders including the Care Commission.

Scotland Reducing Gambling Harm – Health and Social Care Alliance Scotland

The Scotland Reducing Gambling Harm project, run by the ALLIANCE, is a three year programme to ensure strategic responses are informed by the voice of people who have lived experience of gambling harms. We were the evaluation partner for this work, working alongside the team to ensure that robust evaluation was built in from the start and to support continued learning and improvement. Our year three evaluation report is available on the ALLIANCE website.

Scottish Beacon Network

The Scottish Beacon Network is a newly formed collaborative of community-based journalists and publications. Through sharing resources and skills and identifying collaborative investigations, their aim is to strengthen the independent community-based media sector and re-invigorate local public interest news by bring stories from Scotland’s communities to a wider audience.

The project has been supported with funding from the Google News Initiative’s Innovation Challenge Fund. We’ve worked with Scottish Beacon to develop an evaluation framework within OutNav to enable them to understand and track the difference they make for the participating publications and the independent news sector as well as on audiences.

Scottish Care

Representing over 400 organisations that are delivering ~ 970 services, Scottish Care is the membership organisation and the representative body for independent social care providers in Scotland across the private and voluntary sector and employee-owned providers.

We are working with Scottish Care to support them to:

  • develop a clear and shared understanding as to how multiple strands of work contribute to improved outcomes.
  • develop a shared approach to evaluating and assessing the impact of the work undertaken by Scottish Care.
  • implement this approach in key areas of the organisation.
  • Scottish Government’s Technology Enabled Care Programme – Transforming Local Systems

    Technology Enabled Care (TEC) is defined as “where outcomes for individuals in home or community settings are improved through the application of technology as an integral part of quality, cost effective care and support”.rnrnThe Transforming Local Systems Pathfinder Programme is supporting four partnership areas to redesign services with a focus on better use of technology. In the process the team have piloted several pioneering approaches to programme management, service delivery and service design.rnrnWe supported the programme team to take a developmental approach to the evaluation of this work at three different levels to understand:

  • the work of the four pathfinder projects in their local context,
  • the support provided by the Programme Team, and
  • the value of the approaches underpinning the programme, including the use of technology, the Scottish Approach to Service Design and the Programme Management approach.
  • Scottish Social Services Council – Personal Assistants Programme

    Working with personal assistants, personal assistant employers and other stakeholders, we co-produced a blue print for a workforce where personal assistants are valued, have access to training and get parity. The Personal Assistant outcome map is a product of this work, available on the SSSC website.

    Building on this, we worked with the Programme Board for Personal Assistants and other people with an interest in the provision of Personal Assistants within social care to develop a high level outcome map to inform the development and evaluation of the future work activities of the Programme Board.

    Scottish Women’s Aid – Children and Young People

    Scottish Women’s Aid is the lead organisation in Scotland working towards the prevention of domestic abuse. In 2020/21 they piloted a webchat service providing direct support to children and young people experiencing domestic abuse, involving children and young people in service design.

    As the evaluation partner for this work, we helped Scottish Women’s Aid to map their outcomes and guided them on gathering data, reflections and learning against their outcome map.

    More information about this work.

    Scottish Women’s Aid – Equally Safe in Practice programme

    We are supporting Scottish Women’s Aid’s Equally Safe in Practice programme to evaluate the impact of their workforce development programme with employers. Equally Safe in Practice takes a system-wide approach through training and practice development across organisations to strengthen their ability to challenge Violence Against Women and Girls, address gender inequality and improve the safety of their employees and customers.

    Building on the evaluation of their pilot project in 2022, the Matter of Focus approach is being used to enable learning and reflection throughout the programme, informed by the context factors, enablers and barriers that exist for employers and to capture impact of the work as it is rolled out.

    Seven Kingdoms Project – Edinburgh Napier University

    We worked with Edinburgh Napier University and a group of community artists to help understand the impact of the Seven Kingdoms project in Wester Hailes. They used OutNav to think how they would work with the local community during the lockdown and to document how they engaged with local people to communicate what mattered to them about their neighbourhood to City planners.

    Social Care Wales

    We’re working with Social Care Wales to develop an impact assessment and evaluation plan for three selected improvement and development projects and to build the capacity of staff to undertake and embed impact assessment in routine project planning and delivery.

    Starcatchers

    Scotland’s National Arts u0026 Early Years organisation, Starcatchers used OutNav to track progress of their Creative Kin programme for kinship carers and children. They have an ambition to spread this learning and use the approach across all of their programmes and projects to understand and demonstrate the difference they make to the lives of young children age 0-5 and the adults who care for them.

    Stellar Quines

    Stellar Quines is an intersectional feminist theatre company for Scotland, dedicated to exploring the role theatre has to play in creating gender justice for all. They used our approach and OutNav to track the difference their work made to addressing gender inequality in their focus areas.

    Thistle Foundation

    Our work with the Thistle Foundation has helped them to map how the work of the whole organisation contributes to improving outcomes for the people and communities they work. They are using OutNav to help them systematically evidence key aspects of their work including training and funded projects.

    In 2020 we held a webinar with the Lothian House of Care collaboration between Thistle Foundation and NHS Lothian available to watch here.

    UNICEF Innocenti Child Labour Rights and Protection

    The UNICEF Innocenti Child Labour Rights and Protection project aims to understand the causes and prevention mechanisms of child labour in India and Bangladesh through understanding the research base and commissioning new research to fill gaps. We are working with them to embed our outcome approach into their work to ensure that research conducted by the team achieves impact.

    University College London Hospitals – Pathway to Equity in Elective Care

    The Pathway to Equity in Elective Care (PEEC) project at University College London Hospitals seeks to reduce health inequalities in routine outpatient care, specifically focusing on young people vulnerable to these disparities.

    The project aims to develop a proactive outpatient framework that identifies and addresses psychosocial needs early on, ensuring timely and appropriate support. PEEC uses system thinking and coproduction as core strategies, emphasizing collaborative input to shape a comprehensive and responsive care model.

    A preliminary framework for understanding PEEC’s impact was co-created with the acting project manager, establishing a foundation for evaluating the project’s outcomes. This framework will adapt as the project progresses, promoting collaborative self-evaluation and quality improvement through participatory methods. Additionally, we provided qualitative evaluation through interviews and document reviews with adolescents and young people who missed appointments, offering insights into the barriers faced in accessing consistent care for long-term conditions.

    University of Exeter

    The University of Exeter invested in our Research Impact Literacy Training, which pairs researchers and support staff over two days of in-person workshops to develop a wider understanding of and start planning for how research might impact society and the economy.